02 · Service Tiers

THREE TIERS.
ONE STANDARD OF judgement.

Engagement is structured around three tiers. The right fit — and the fee — follows a detailed, asset-by-asset review, because no two commercial assets carry the same risk, complexity, or opportunity.

TIER
01

Foundation

Essential management for a single, stable asset — done properly.

Scoped to your asset
  • Rent invoicing, collection and banking
  • Arrears monitoring and recovery
  • Compliant trust accounting
  • Monthly owner statements and reporting
  • Outgoings budgeting and annual reconciliation
  • Lease administration and critical-date tracking
  • Statutory and regulatory compliance
  • Insurance administration and claims coordination
  • Routine maintenance and contractor coordination
  • Regular property inspections
  • Owner portal — live access to your asset
  • Direct line to the principal
Most engaged
TIER
02

Active

For owners pursuing performance.

Everything in Foundation, plus —
  • Proactive rent review management — market and CPI
  • Lease renewal strategy and negotiation
  • Vacancy and leasing campaign management
  • Tenant retention program
  • Outgoings recovery optimisation
  • Planned and preventative maintenance scheduling
  • Minor capital works coordination
  • Annual asset performance review
  • Income risk and WALE monitoring
  • Annual asset strategy session with the principal
TIER
03

Portfolio

For multi-asset owners and syndicates.

Fee set on review
Everything in Active, applied across the portfolio, plus —
  • Consolidated portfolio reporting
  • Portfolio-level performance benchmarking
  • Asset-by-asset strategic review — hold, improve, exit
  • Capital expenditure forecasting and lifecycle planning
  • Quarterly portfolio strategy session with the principal
  • Cash flow forecasting
  • Syndicate and multi-owner reporting
  • Reporting cadence set to your requirements
The Operating Rhythm

GRADE · MANAGE · IMPROVE · REPORT

01 · GRADE

Grade

Every asset and tenancy assessed for risk, performance, and opportunity — before anything is touched.

02 · MANAGE

Manage

Administration handled precisely. Critical dates tracked, outgoings reconciled, compliance closed. Nothing slips.

03 · IMPROVE

Improve

A standing strategy for income, retention, and value. Reviews, renewals, and capex sequenced to the asset's purpose.

04 · REPORT

Report

Clear, consistent reporting so you always know where the asset stands — financially and operationally.

DISCUSS YOUR ASSET.

The right fit — and the fee — follows a detailed, asset-by-asset review.
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